General Dynamics Information Technology

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Tier III VTC Technician

at General Dynamics Information Technology

Posted: 9/26/2019
Job Reference #: 61412

Job Description

  • Job LocationUSA-CO-Colorado Springs
    Requisition ID
    2019-61412
    # of Openings
    1
    Job Function
    Information Technology
    Security Clearance Level
    Top Secret/SCI
    Full/Part Time
    Full Time
  • Job Description

    The NOC is currently seeking a talented Tier I Video Teleconferencing (VTC) Administrator with an active TS/SCI clearance to provide monitoring; maintenance; and support of video communications networks for the Mid-shift. The successful candidate will be responsible for providing Tier I level resolution and customer support to scheduled or active; video teleconferences (VTCs). The candidate will also be responsible to provide VTC outage documentation utilizing customer provided Incident Tracking software. The main tools utilized in this role include: VC Wizard VTC scheduling software; SharePoint; Support Web Incident Tracking System; Tandberg Management System (TMS) and other VTC support tools as needed.

    Skill Requirements:

    Knowledge with Video Teleconferencing (VTC) service and support to include scheduling; monitoring; administrative support and technical assistance to Video Teleconference customers.

    Manage the Video Networks for resource availability and conflicts.

    Ensure compliance with VTC network security policies and procedures.

    Possess understanding of H323 Protocol Stack.

    Comprehensive knowledge of network topology; along with VTC network hardware and software tools listed above.

    Knowledge of operating systems and applications as they pertain to the VTC environment.

    Interface with vendors to ensure proper performance of tools and software packages.

    Process Authorized Service Interruptions (ASI's) as directed by GDIT Management.

    Provide After Action Reports (AARs) for Problem Management resolution.

    Participates in special projects as required by GDIT Management.

    Key Competencies:

    Interpersonal Skills

    Communication skills - verbal and written

    Listening skills

    Problem analysis and problem solving

    Attention to detail and accuracy

    Customer Service orientation

    Adaptability

    Ability to work independently within a Team Concept

    Ability to multitask in a stressful environment

    Must have a TS/SCI Clearance and the ability to obtain Poly.

    Must have an IAT II Certification.

    Must have a TS/SCI Clearance and the ability to obtain Poly.

    Education

    Bachelor’s Degree in Computer Science or a related technical discipline, or the equivalent combination of education, technical certifications or training, or work experience.

    Qualifications

    5 years of directly related experience in network administration and support.

    Must have a TS/SCI Clearance and the ability to obtain Poly

    For more than 50 years, General Dynamics Information Technology has served as a trusted provider of information technology, systems engineering, training and professional services to customers across federal, state, and local governments, and in the commercial sector. Over 40,000 GDIT professionals deliver enterprise solutions, manage mission-critical IT programs and provide mission support services worldwide. GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.

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