Ent Federal Credit Union

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Consumer Loan Training Specialist

at Ent Federal Credit Union

Posted: 9/24/2019
Job Status: Full Time
Job Reference #: 94bea7c5-a691-4f4f-8f1c-b03551cb862b

Job Description

Position Description:

The Consumer Loan Training Specialist is responsible for conducting in-house training programs for the Consumer Lending department. The Consumer Loan Training Specialist will implement, maintain and conduct training programs to:

  • Conduct on-boarding and technical training for new hire Consumer Lending employees.
  • Develop and deepen the technical competencies of those who work in any of the Consumer Lending departments, through classroom training, refreshers, and one on one sessions.

Essential Job Duties and Responsibilities:

Deliver Consumer Lending specialty training for new hires to all of the lending departments (Lending Specialist, CLC, CAS, Underwriter, Indirect and Lending Support), using a variety of instructional materials to include leader’s guides, participant manuals, job aids and software programs. 

Perform supplemental/remedial training for existing Consumer Lending employees at the request of the department manager.

Facilitate Lending Essentials for  all new hires to Consumer Lending

Work in the various Consumer Lending areas throughout the year performing the actual job functions they train.

Attend webinars related to Consumer Lending trends and regulations to increase overall knowledge.

Responsible for preparation of class materials and coordination of training classes as well as maintaining procedures and training manuals for all Consumer Lending departments.

Consistently looking for process improvements in all Consumer Lending departments

Monitors participant’s operations skills development in the classroom to ensure transfer of learning.  Provides feedback on the participant’s progress to the participant and his/her supervisor. 

Other duties as required

Minimum formal education required for this position:

Knowledge consistent with an Associate’s Degree in Education, Communications, or a related field.

Each year of relevant work experience may be exchanged for a year in a relevant degree program or vice versa.  For example, a requirement of “Knowledge Consistent with a Bachelor’s Degree in Accounting and 2 years’ of accounting experience” could be substituted for a High School Diploma and 6 years of relevant accounting work experience or a Master’s Degree in Accounting and 0 years of work experience.  

Minimum work experience:

2 years’ experience in Consumer Lending (Auto, Personal, or Home Equity combined).

Technical or specialized knowledge/skills:

  • Demonstrated ability to successfully deliver training curriculum in a public speaking setting.
  • Advanced communication skills including written, verbal and interpersonal are required with the ability to work with all levels of the organization.
  • Working knowledge of Consumer Lending in at least one functional area (lending sales, processing, underwriting, or back office/lending support) and the ability to develop the knowledge to train in other areas of Consumer Lending.
  • Proficient with Consumer Lending Loan Origination system.
  • Knowledge of Federal Lending Regulations.
  • Organizational skills with the ability to manage multiple and diverse projects.
  • Demonstrated problem-solving ability and consistent, logical and effective decision-making skills.
  • Ability in technical writing to include training manuals, procedures, memoranda, and proposals.
  • Proficient in Microsoft Applications (Word, Excel, PowerPoint, Outlook).

Certifications required:

  • None required
  • (Preferred) Instructional Design, Curriculum Development, or other similar certifications

Environmental, physical and psychological requirements: 

  • Must be able to sit or stand for prolonged periods in a climate-controlled environment. Must be able to use fingers, hands, wrists for repetitive tasks such as typing, using a mouse, handling paper, currency, or coin, and operating a telephone.   Demands for visual and auditory acuity are typical of an office environment.  Must be able to address an audience verbally with clarity.  Must be able to point or gesture, use visual aids (write on dry-erase board, etc.), and perform other basic classroom functions.  Must be able to interact via email, telephone, or in person with diplomacy, tact, and courtesy with all members under varying circumstances.  Must be able to lift up to 40 lbs.