Job: Pueblo Customer Service Representative

4600 Eagleridge Place, Pueblo, CO 81008
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Pay:from $9/hour

The following benefit programs are currently available to eligible employees:- Medical Insurance- Life Insurance- Supplemental Insurance- Dental Insurance- Vision Insurance- 401(K)- Short Term Disability- Employee Assistance Program- Health Reimbursement Arrangement-PTO

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Posted: 11/04/2015

Job Status: Full Time

Job Type: Call Center/Telemarketing Customer Service

Jobing Description


Assist all customers coming into the Humane Society in an efficient and professional manner. Work cohesively with all departments of the organization.

Essential Duties and Responsibilities:
• Provide accurate information and friendly service to the public.
• Introduce possible adopters to their pet of interest.
• Answer questions and complete the adoption process.
• Assist customers wishing to drop off stray animals or those wishing to surrender pets, or euthanasia.
• Collect all fees and give correct change.
• Assist customers with lost and found issues.
• Take donations of food or supplies to the food storage area.
• Keep the Customer Service area clean and uncluttered.
• Process dog licenses.
• Process rentals of cat traps.
• Do ‘lock-up” procedures in the evening to ensure all entrances are locked, kennel lights are turned off and after-hour receiving kennels are set up.
• Take bite reports and advise customers of quarantine requirements. Submit bit information to the Bite Case Manager.
• Check the number of supplies. Notify a Supervisor if supplies are getting low.
• Report any problems with any customers that you feel cannot adequately handle to the Customer Service Manager or Assistant Manager.
• Always remain calm and courteous to all customers and co-workers.
• Provide humane care to all animals that enter the facility.
• Perform other duties as assigned.

Skills / Requirements


• Must have high school diploma or GED.
• Three to six months customer service experience is preferred.
• Professional animal-handling experience is a plus. 

Physical Demands:
Must occasionally lift and/or move up to 50 pounds.

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