Job: Collections Agents

Firstsource

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Jobing Description

FIRSTSOURCE

A leading global provider of business process management services

is now hiring

COLLECTION AGENTS

We are seeking dynamic individuals who are passionate about delivering exceptional results!

The Collection Agent contacts customers to analyze customer needs, negotiate payment arrangements and offer payment alternatives and solutions.

Essential Functions:

Analyze a customerâ€™s financial situation and offer the best payment solutions to meet bank objectives.

Ensure adherence to the Fair Debt Collections Practices Act, other compliance regulations, and Juniper security policies.

Perform consistently to meet performance standards set by the department.

Participation in monthly management roundtables and feedback sessions.

Complete additional projects and tasks as assigned

Skills / Requirements

Experience and Skills Required:

College graduate preferred but not required; must have a high school diploma or GED in order to be considered

Collections experience preferred, but will train the right person

Bank or credit card call center experience a plus

Strong analytical and problem-solving skills

Must have above average computer knowledge including 35 wpm typing skills and computer skills in MSExcel, MSWord, Operating systems, etc.

Multi-tasking skills required to assist the customer and work in the computer systems in a timely and efficient manner

Ability to adapt to an ever-changing environment

Important Notes

Applicants are encouraged to submit their resumes through the Jobing.com link below

Please mention you saw this o[pportunity on Jobing.com

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Overview With over 17,000 employees, Firstsource ranks amongst India’s fastest growing BPO companies. We are constantly on the look out for the right talent across various levels and operational expertise... More

(719) 533-3500

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http://www.firstsource.com

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