Job: Inside Sales Assistant/Receptionist

The Inside Sales Assistant/Receptionist is responsible for advancing the sale of Pella Window and Door Products and providing an exceptional service experience for our customers. This position will be responsible for incoming phone calls, conducting product presentations in the show room, setting appointments over the phone, providing general pricing information, and lend administrative support as needed.

Compensation
This full-time hourly position pays between $12 and $16 p/hour, commensurate with education and experience. Overtime and some Saturday shifts will be required. The position includes full company benefits.

Essential Duties & Responsibilities

Answer rollover phone lines

Monitor employee phone log and prepare productivity report weekly

Generate enthusiasm for our product by presenting features, benefits, and advantages of Pella

Distribute, assign, and follow up on sales leads

Monitor lead generation and provide reporting to determine outcomes of all leads

Monitor and record walk-in information for tracking weekly

Conduct showroom presentations of products and provide factual information based on customer’s needs

Set appointments for the Outside Sales Representatives on Pella proprietary software

Maintain office supplies, product literature, and parts inventories for the retail store

Assist the sales process by helping with sales rep duties as assigned by manager

Ensure showroom is clean and displays are in good repair

Other duties as assigned



Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Bachelors Degree Preferred; one year related experience and/or training; or the equivalent combination of education and experience.


Language Skills
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Technology Skills
Ability to navigate in a Microsoft Windows environment; including finding files in a directory structure and opening/saving/closing files. Ability to locate the cursor on the screen, move to selected fields with the mouse, and key data into various fields. Ability to open multiple programs and quickly navigate between different tasks using the task bar.

Mathematical Skills
Ability to calculate figures and amounts such as discounts, size conversions, proportions, percentages, area, circumference, and volume. Ability to apply basic concepts of algebra and geometry.

Reasoning Ability
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Physical Abilities
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Schedule:
The work schedule for this position will primarily be 8:00 a.m. to 5:00 p.m., Monday-Friday and/or Tues-Sat. Some overtime, evenings, and weekend duties may be included. Schedule may change at the discretion of the Retail Sales Manager