Job: Int'l Sponsor & Donor Services Associate (Temp) (583)

Requisition Number 09-0116
Post Date 10/1/2009
Title Int'l Sponsor & Donor Services Associate (Temp) (583)
City Colorado Springs
State CO

This is a temporary 3 month position.

Applicants should be Colorado residents.

Job Summary

Cross-trained in all areas of Int'l Sponsor & Donor Services, contributes as a member of an empowered work group responsible for reviewing, entering and maintaining child information in the corporate database. Serve as team facilitator when needed, solve task-related problems, and assist in training of new team members. Works independently and is able to prioritize tasks according to department needs and turn time requirements. Responsible for complete processing of information received or questions asked from the field. Possesses the ability to use proper business writing techniques to communicate graciously with the field offices or when composing printable comments. Assists supervisor/lead with special projects and process training as needed including evaluating new technology to help the workflow process.

To apply for this position, please scroll to the bottom of this page and click on the 'Apply On-line' link.

Duties and Responsibilities

*Has a personal relationship with Jesus Christ. Is a consistent witness for Jesus Christ, maintains a courteous, Christ-like attitude in dealing with people within and outside of Compassion, and faithfully upholds Compassion's ministry in prayer.
*Working within one's influence, serves as an advocate for children around the world who live in poverty and are not able to speak out for themselves. This includes being informed about the issues of children and influencing others to care about children who are in need.
*Works on a team where the team is responsible to share in the complete work process, including Field Mail Receiving, QA, Digital Images, eCase and Paper Case Study entry, US and Partner Country Letters, Unusables, Transfers and Reinstatements.
*Resolves local and field office problems by doing independent research, and communicate cross culturally with management level field staff. Calculates turn times for team statistics.
*Possesses excellent verbal and written communication skills. Acts as the contact person who reviews written printable comments whenever necessary before case study information is released for printing.
*Works independently and is able to manage time and determine priorities on an ongoing basis.
*Answers questions for people in training when the Lead and Supervisor are unavailable. Has an excellent understanding of all procedures for each task the team performs and is knowledgeable of recent procedural changes. Assists team lead with initial and ongoing training as needed.
*Ensures quality control of information processed in the department for the purpose of maintaining a high degree of accuracy and service to our sponsors, field, and partner countries.
*Participates in special projects as needed by the department director and manager.

Knowledge, Skills and Abilities Required



*Requires a deep and broad base knowledge of all team tasks and proven ability to meet all the department production standards.

*Requires advanced interpersonal skills which include: a positive attitude, cooperative spirit, ability to resolve conflict, able to receive and give constructive feedback.

*Possesses exceptional verbal and written communication skills.

*Flexibility and willingness to interact and contribute as a team member to team goals and changing priorities. Exceed work standards for the various process functions performed by the team.

*Consistent attention to detail for quality and accuracy in repetitive, high production environment. Ability to enter alpha/numeric data quickly and accurately, and able to easily determine discrepancies in information.

*Ability to manage multiple, varied tasks simultaneously.

*Demonstrate positive leadership skills.

*Excellent problem solving skills.

*PC experience in MS Office, Excel spreadsheets, Access, COMPASS and data entry. Working Conditions

The above statements are intended to describe the essential functions of this job. It may be necessary for a person to perform other tasks as needed.