Job: AT&T Customer Service Rep I [CWA-MOB], Pueblo CO
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Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:
GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
- No physical requirements
Skills / Requirements
- 6 months experience operating a computer in Windows based environment
- Availability to work a flexible schedule which includes all hours of call center operation
- Classroom training
- On-the-job training
- On-line training
- Specific job assignments may require day, evening, weekend or holiday hours. Overtime may be required
- One year customer service work experience preferred. Excellent communication and computer skills
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